Welcome Panasonic Cloud Customers
Welcome to Loud & Clear. On January 1, 2013 Panasonic Cloud Business Phone System subscribers transitioned to Loud & Clear. As a new Loud & Clear customer you can expect to continue to receive the same excellent service that you experienced with Panasonic. That said, you undoubtedly have a few questions. The sections below address some of the most common questios
Action Required
If you are satisfied with the service you currently receive, no action is required to maintain your service.
What Will Change
With the transition to Loud & Clear, there will be a number of cosmetic changes. These involve replacing the Panasonic name with Loud & Clear. They are as follows:
- Website: The website name will change from panasoniccloud.com to loudandclearcloud.com.
- Name on invoice: The name on your invoice will change from Panasonic to Loud & Clear.
- Name on credit card charge: The name on on the credit card charge will change from Panasonic to Loud & Clear
Pricing & Services
There will be no change in fees. Loud & Clear will honor all prices currently in place, and your monthly fee for services will remain unchanged. Likewise all features will remain the same.
New Features
In addition to supporting the Panasonic feature set, Loud & Clear does offer additional services. A preliminary review of customer requests has identified the following services in which Panasonic customers have expressed an interest:
- Inbound and outbound fax services
- Support for multiple voicemails on an account
- Unified billing and management of multiple locations under one account
There are additional features that Loud & Clear supports, so please feel free to contact us with your specific request.
Web Portal
The functionality of the web portal will remain the same. Likewise your username and password will remain the same. However, the web address to access the portal will change to:
Please update your bookmarks.
Customer Support
Loud & Clear customer support can be reached at 303.228.5801 or 855-277-4800. You can also email us at support@loudandcleartel.com.
Other Questions
Please call us at 303.228.5801 and we will be happy to answer your questions.
Service Features
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Supports up to Three Simultaneous Calls
When things really get busy, each direct line can support up to three simultaneous calls and feature music on hold to entertain your callers while they wait. -
Voice Mail to Email
Get your voice messages delivered to a specified email address as email messages with a .wav file attachment. If available, the caller's name and number are also included in the email subject line. -
Up to Five-way Conferencing
The Loud & Clear Cloud serves as a virtual conference room that can accommodate up to five participants. -
Remote Office
Access and use your business phone from anywhere. It's great for teleworkers and mobile workers, as it enables them to use all the phone system features while working remotely. -
Up to Eight Unique Phone Numbers
Employees can have up to eight numbers and/or extensions assigned to them, with optional distinctive rings to their second and third phone numbers. -
Music on Hold
Simply upload an audio file (music, advertising, etc.) onto the system to be played whenever callers are on hold. -
Auto Attendant
You will have an automated receptionist to answer the phone with a personalized message and options for connecting to the operator, dialing by name or extension, or connecting to configurable extensions. -
Call Forwarding
You can redirect your incoming calls to another phone number. To activate, simply dial a feature access code or configure the service online.