Loud and Clear Cloud Service

Service & Support

Loud & Clear, a leader in business phone service, brings you a new cloud-based phone service designed to support all your business needs. It’s hosted, maintained, upgraded and supported completely by Loud & Clear and provides everything you need in hardware, advanced functionality and value.

We’re here for you 24/7.

Call us at:

855-277-4800

Or email us at:

support@loudandcleartel.com

FAQs

Below is a list of questions and answers that addresses just about everything you might want to know about the Loud & Clear Cloud Business Phone Service. If you can’t find your answer here, please email or call us, and we’ll be happy to help.

	What is VoIP?
	VoIP stands for Voice over Internet Protocol. This means you use the Internet and Internet connections rather than traditional phone lines or cellular services, to make and receive phone calls.

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	What is Loud & Clear Cloud technology?
	“Cloud” refers to the fact that the phone system functionality is hosted, maintained and updated on Loud & Clear’s network instead of at your business. This works particularly well for phone technology because of the way small businesses work. For example, it’s much easier and more affordable for multiple offices, remote workers or telecommuters to access a single phone system. The Cloud gives a small business the flexibility to select and use a wide array of calling features to enhance productivity as well as to support different employee work arrangements, all at a very competitive price.

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	How do I make calls over a VoIP connection?
	The same way you make them with a conventional phone system. You do not need to be on your computer. Just lift up the handset, dial, connect and talk.

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	What are the benefits of Loud & Clear’s VoIP system?
	Reliability, ease of use, low cost, industry-leading 24/7 support and maintenance, plus the latest features and upgrades are all yours with the Loud & Clear’s Cloud Business Phone System. Best of all, you will not need a costly onsite server and an IT staff to enjoy the same powerful communications features as a big business. The Loud & Clear Cloud Business Phone System gives your small business a big competitive advantage.

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	How much technical skill is required to set up and use the service?
	Virtually none. If you can access our website on your computer, you can set up the Loud & Clear Cloud Business Phone System. Installing and connecting the system is extremely easy and does not require any special wiring or service tech appointments.

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	Can I keep my current phone number?
	Yes, you can. When you’re setting up your system online, indicate that you wish to keep your current phone number. Then leave it to us. We will contact your former provider and take care of everything. Please note that the process may take a week or so.

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	What is Fax over IP?
	Fax over Internet Protocol, or FoIP, refers to the process of sending and receiving fax transmissions via a VoIP network.

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	Can I receive a Fax through the system?
	We provide a unique fax number capable of receiving faxes. The fax received is converted to a PDF format and will be sent to the email registered on the Loud & Clear Cloud account. You can also send faxes through the system.

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	If the power goes out do I miss my calls?
	No. In fact, this is one of the benefits of choosing a Cloud Based phone system. In the event of power failure, all of your incoming calls will go to voicemail and you can access these calls remotely through any phone, anytime anywhere. Downed power lines do not mean a loss of business.

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	How many phone lines do I get with your service?
	The base system comes with one line and one cordless extension. As your business needs grow, you have the ability to expand to 3 lines and up to 8 unique phone numbers.

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	How do I hook up/connect the system?
	Installing and connecting the system is extremely easy and does not require any special wiring or service tech appointments.You can do it yourself in three steps: Step 1. From our homepage, click the “activate my phone” button to activate your service and set up your direct-dial numbers and calling features to suit your unique business needs. Step 2. Plug the main system into an Internet broadband connection. Step 3. Distribute the cordless phones with their charging bases to your staff. After that, you’re in business!

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	What is the difference between an extension and a line?
	A line is your business’s direct phone number. An extension uses the same number but allows you to place a cordless handset in another location within your business premises for convenience.

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	How many extensions can the system support?
	The Loud & Clear Cloud System enables your business to support up to eight unique phone numbers and 6 extensions one of which is typically reserved and dedicated to fax.

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	Is the system expandable? How can I expand it?
	As your business needs grow, you have the ability to expand to 3 lines and up to 8 unique phone numbers and 6 extensions. You can expand the system to meet your needs by logging onto: My Account on loudandclearcloud.com/cloud to add more lines, phone numbers or service features.

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	Your phone system comes with monthly service. Does that mean I cannot choose a service provider?
	That’s correct. The system is hosted, maintained, upgraded and supported 24/7 by Loud & Clear and is not compatible with any other provider.

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	Will I still be paying my Internet Service Provider or is that included in Loud & Clear’s Cloud System service?
	Loud & Clear is not an Internet provider. You will need to keep your Internet provider and broadband connection in order to use our phone system.

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	How much does the Loud & Clear Cloud Service Cost?
	Loud & Clear’s pricing plans are designed with small businesses in mind. We offer low fixed monthly rates for up to 3 lines as follows:1 Hosted Voice Line at $39.95 per month. 2 Hosted Voice Lines at $79.90 per month. 3 Hosted Voice Lines at $119.85 per month. All lines support up to 8 unique phone numbers and 6 extensions.

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	If I move my business from my current location can I keep my same phone number?
	Sure. That’s another benefit of the Loud & Clear Cloud. Your number(s) is yours to keep no matter where you move.

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	Can I process credit card transactions through your system?
	The Loud & Clear Cloud Business Phone System can support processing credit card payments provided that your credit card processing vendor supports phone transactions. Payments are processed through a feature for that allows touch-tone keying-in of credit/debit card numbers. This is a key consideration for choosing a phone system if your business depends upon processing credit card transactions over the phone.

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	How do I reach your customer service?
	We’re here for you 24/7. If you have any questions at any time, please call us toll-free at 1.855.277.4800, or email support@loudandclearcloud.com.

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	How do I add/drop a feature?
	On our homepage, go to Manage My Account to edit your features list.

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	Why should I choose Loud & Clear?
	Loud & Clear has a long history of success in delivering business phone service. Our systems have earned a reputation for quality, reliability and ease of use. The Loud & Clear Cloud Business Phone System gives you up to three direct lines, up to eight extensions and over 60 calling features at your fingertips, with unlimited local and long-distance, at very competitive rates with fixed monthly fees. Since the service is cloud-based, you don’t need an onsite server, you’ll never outgrow it, and you can take it with you if you move. And since Loud & Clear provides complete 24/7 hosting, tech support, maintenance and upgrades off-site, you don’t need an IT staff.

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	If I am not satisfied with the call quality can I change my service provider and still use your phone hardware?
	No. Our hardware is designed specifically for use with our services. However, we think you will be very pleased with the Loud & Clear Cloud Business Phone System. Since we host, support, maintain and upgrade the technology and provide all the calling features, we are able to ensure the highest quality every step of the way.

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	Does the Loud & Clear Cloud system handle International Calls?
	Yes, your Loud & Clear Cloud Business Phone System can be provisioned to handle international phone calls just as easily as local and national calls. Please call us toll-free at 1.855.277.4800 to learn more about this option.

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	Can my customers call my toll-free number from outside the United States?
	Sure. The Loud & Clear Cloud Business Phone System works just like a conventional phone system. Anyone can call you anytime.

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	If I travel out of country can I still access my business phone number remotely?
	Absolutely. You can easily link your system to your cell phone.

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Service Features

Supports up to Three Simultaneous Calls
When things really get busy, each direct line can support up to three simultaneous calls and feature music on hold to entertain your callers while they wait.
Voice Mail to Email
Get your voice messages delivered to a specified email address as email messages with a .wav file attachment. If available, the caller's name and number are also included in the email subject line.
Up to Five-way Conferencing
The Loud & Clear Cloud serves as a virtual conference room that can accommodate up to five participants.
Remote Office
Access and use your business phone from anywhere. It's great for teleworkers and mobile workers, as it enables them to use all the phone system features while working remotely.
Up to Eight Unique Phone Numbers
Employees can have up to eight numbers and/or extensions assigned to them, with optional distinctive rings to their second and third phone numbers.
Music on Hold
Simply upload an audio file (music, advertising, etc.) onto the system to be played whenever callers are on hold.
Auto Attendant
You will have an automated receptionist to answer the phone with a personalized message and options for connecting to the operator, dialing by name or extension, or connecting to configurable extensions.
Call Forwarding
You can redirect your incoming calls to another phone number. To activate, simply dial a feature access code or configure the service online.

Contact Information

support@loudandclearcloud.com
1-855-277-4800

Service & Support

We’re here for you 24/7.

FAQs

Questions about VOIP, Cloud & IP Telephone Technology

Questions about the Loud & Clear Cloud Service

Questions about Loud & Clear Customer Service

Service Features

Contact Information